LUFTHANSA GROUP · WORKSHOPS & ORGANIZATIONAL CHANGE
From process framework to everyday practice.
I helped scale Lufthansa Group’s ProX process system globally. With the process management team, I designed hands-on training that equipped experts to bring the method into their teams.
- CLIENT
- Lufthansa Group
- MY ROLE
- Experience design & facilitation Large-group workshop design
- COLLABORATION
- Lufthansa Group Process management team
CHALLENGE
A new method. An adoption challenge.
A new process needs more than an announcement. For ProX, we helped experts experience the method, understand its value and carry it into everyday work.
THE TRAINING EXPERIENCE
Learn the method. Run a pizzeria.
With Lufthansa’s process management team, I developed a gamified, two-day training around a family-owned pizzeria. More than 400 experts applied ProX to its operations at a Frankfurt conference.
A shared visual language for the ProX training experience.
Applying the methodology together during the workshop.
Make it familiar
A pizzeria gave everyone an accessible starting point for a complex process methodology.
Put it into practice
Participants applied ProX together to improve the fictional business over two days.
Take it back to the team
ProX ambassadors helped their teams put the method into practice.
ProX at Lufthansa Group: a shared way of working.
RESULT
From participants to ambassadors.
A network of trained experts could bring the method into their teams. Hands-on learning made the process tangible and gave people the confidence to use it.
ON THE PROX TRANSFORMATION
“His guidance was instrumental in scaling our new process system across our entire organization globally.”
Mirko Kloppenburg · Head of Process Excellence Methods & Tools, Lufthansa Group
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